Contact & FAQ
WHEN WILL YOU SHIP MY ITEMS?
All items are subject to a handling period before they are dispatched. 99% of the orders leave the warehouse within 3-5 days of payment. We will notify you by email when your item has been shipped.
WHEN WILL I RECEIVE MY ITEM(S)?
For our retail and giveaway items, please allow up to 4 weeks delivery time as they may be shipped from other countries.
WHERE ARE MY ITEMS COMING FROM?
Although our fulfillment house is located in America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistics reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
MY PRODUCT CAME DAMAGED?
We provide a full refund if you fail to receive your order as per your instructed address as well as any faulty items.
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